HOW LONG DOES A HOCKEY MATCH LAST?
Ice hockey is played over 3 x 20 minute periods with an ice resurfacing between them. The clock stops for penalties too, so expect a full to take between 2 and 2 and a half hours.
IS ICE HOCKEY A FAMILY FRIENDLY SPORT?
Yes, 100% Ice Hockey is a family friendly sport. We welcome everyone with open arms, away fans included.
Ice Hockey has a different crowd to some sports, old, young, home or away fans, you are all welcome to watch.
While Ice hockey has a bit of a reputation for fighting (and that’s not to say there won’t be fights), these will be limited to on the ice.
WHERE IS GOOD TO SIT AT A TSI WORLD BEES MATCH IN SLOUGH?
- Block A is where you can find our Supporters Club along with 5 spaces for wheelchairs.
- Block B – D is where you’ll find majority of our Home Fans with Skate Hire behind block D where occasionally you can buy bottled drinks and hot food. Plus, between these blocks is our amazing drummers which can get loud.
- Block E is our Family Block for those that would like to chant, sing and cheer, however will ask fans not to use drums or horns within the seated area of this block.
- Block F is situated beside our Home Bench where you can see onto the bench, see the lines change etc. Note that there is a selection of ‘Restricted Viewing’ seats.
- Block G is the block for the travelling fans, situated beside our Away Bench. Note that there is a selection of ‘Restricted Viewing’ seats.
- Block H is split for both Away Fans & Home Fans.
- Note that there are structural pillars in blocks B, C, D & F. Grab your tickets early!
Standing Tickets are available – these are available at either end of the pad in ‘Standing W’ and ‘Standing E’. Buy a standing tickets, and stand where there is space. Ensure to look out for Reserved Season Tickets Holders stickers – these places are reserved for the whole season.
WHERE DO DISABLED PEOPLE SIT AT THE ICE HOCKEY IN SLOUGH?
All our seating in the stands is accessed via a couple of steps. We also have an area by the plexi in Block A on the raised platform, so you can sit and watch the match in your wheelchair.
IS IT COLD WATCHING ICE HOCKEY?
Watching Ice Hockey can be cold so we recommend to always bring a suitable jacket however we are lucky with Everyone Active that the ice rink is not always cold. Always be prepared.
HOW DO YOU GET TICKETS TO SEE THE TSI WORLD BEES?
Tickets to watch Ice Hockey with the TSI World Bees is available online via our website – beesicehockey.com/tickets.
Tickets for the arena go on sale at the beginning of the season but the earlier you book your tickets, the better your chances are at getting the best seats in the house.
We also provide a Live Streaming service, powered by TSI World, of all our home games. Tickets are available from Monday of the week of the fixture. These are also available online via our website – beesicehockey.com/live-stream.
WILL MY TICKETS BE EMAILED TO ME?
If you have bought your tickets via our website, these will be sent through to the email address you supplied. Please ensure to check your spam folder, as they can end up hiding in there.
If however you haven’t received your tickets, please contact our Ticketing Team via email who can assist – firstname.lastname@example.org.
WHERE DO YOU PARK FOR THE ICE HOCKEY IN SLOUGH?
Everyone Active Slough Ice Arena has limited parking spaces outside the rink including 5 disabled spaces & 4 EV Charger spaces.
We also have additional spaces currently available at the old ‘Montem Leisure Car Park’ which is located next to the Arena. Please ensure to follow us on Social Media as our Overflow arrangements may change.
WHAT TO EXPECT AT AN ICE HOCKEY MATCH?
It will be loud! During any stoppage in play, the DJ will play some songs for the crowd to sing & make some noise along to.
The Bees Supporters Club run 4 competitions on Match Nights for you to get involved in. They are:
This is a cash prize draw where you can win 50% (half) of the money taken for this raffle, with the other half going to the team. It’s £1 per ticket. The draw takes place at the start of the 3rd period. Look out for the sellers around the arena who will be walking around waving tickets in the air for cash payments, or head to the BSC stand in Block A where you can buy them by card.
Chuck a Duck sponsored by HPS
Ducks are £1 each. The sellers are located at the entrance. Pay in cash and write your name against your duck number. In the second period break, when the DJ announces and the music plays, throw your duck onto the ice. Idea of the game is to throw your duck closest to the Centre Spot on the ice. If your duck is the closest, you win the prize.
Chuck a Puck sponsored by Windsor & Eton Brewery
Pucks are £1 each. These are also available from the same table as the ducks. Pay in cash and write your name against your puck number. In the second period break, after the duck when the DJ announces, throw your puck onto the ice. Same as the duck, idea of the game is to throw your puck closest to the Center Spot on the ice. If your puck is the closest, you win the prize.
Shirt Off The Back
This raffle is where you get the chance to win a shirt off the back of one of our players. It’s £1 per ticket. The draw takes place at the start of the 3rd period. Look out for the sellers around the arena who will be walking around waving tickets in the air for cash payments, or head to the BSC stand in Block A where you can buy them by card.
WHAT TIME SHOULD I ARRIVE FOR AN TSI WORLD BEES ICE HOCKEY MATCH?
On Saturday, doors open at 5.30pm for a 6.30pm faceoff.
On Sunday, doors open at 4pm for a 5pm faceoff.
Arrive early to avoid the queues, and to find your seats
The Olympia (ice surfacing machine), will be out on the ice getting the Ice Pad ready for the match – some find this quite fascinating to watch!
20 minutes after the door opens, the players will come out onto the ice for Warm Up, ready for the game.
TSI World Bees will be warming up down the far end of the rink by blocks D, E, F & Standing W.
Warm up finished 20 minutes before the opening faceoff and the Olympia will appear again to get the ice ready for the game.
BASICS OF ICE HOCKEY
Ice Hockey is a fast sport! The puck can travel at around 100mph, and the skaters are fast!
The game is played in 3 lots of 20 minute periods with the ice resurfaced between periods.
The aim of the game is to score as many goals as you can – Ice Hockey doesn’t end with a draw. If the game is level at the end of 60 minutes, the match will go into overtime and then penalties shots.
When the match starts, there will be 1 netminder and 5 players for each time.
Puck drops and the game starts!
Players are generally on the ice for about 1-2 minutes before they will switch lines. 2 players may go off and will be replaced by 2 other players from their bench. This will continue throughout the match.
As we said, Ice Hockey is a fast sport and so this gives the players a chance to recover.
Should any players receive a penalty, which could be for elbowing, tripping, slashing or even too many men on the ice (seeing as we are only allowed 5 players & 1 netminder at any one time), the player who gets the penalty will go to the penalty box.
Majority of the penalties will be for 2 minutes, however there are some for 5 minutes (for example for fighting) and some for longer.
When this happens, the team with the person in the penalty box will be a player down, known as a ‘Playerplay’ to the other team.
The DJ will let you know everything that happens (player announcement’s, goals, penalties, etc) as the game goes along. Plus the scoreboard will also show who’s in the penalty box.
NOT RECEIVED YOUR TICKETS?
If you’ve bought your TSI World Bees tickets via our website, please contact us via email at email@example.com.
HOW DO I LET YOU KNOW IF I HAD A SEASON TICKET LAST SEASON?
If you held a season ticket last year, please ensure you tick the “Previous Ticket Holder 2022/23” box when completing the booking form. Please add your block, row and seat number or standing space.
HOW DO I LET YOU KNOW WHERE I'D LIKE TO SIT OR STAND?
Please indicate where you would like to sit (e.g. Block C Row B Seat 11) or your preferred standing space.
Please do not pick a seat / space in the middle of 3 as a new season ticket holder, as you will be asked to move to ensure no single seats are left.
WHICH PARTS OF THE RINK ARE THE BUSIEST OR HAVE SPACE?
For standing places, the home attacking end of the rink is usually busy.
For seated places, block B & C are normally our busiest.
The rink can be very busy so we will need to allocate seating to maximise capacity, and may need to move seats slightly at time of allocation to ensure no single seats or spaces are left.
WHEN WILL I KNOW IF I HAVE SECURED MY PREFERRED SEAT OR STANDING PLACES?
We will not know until the Earlybird / Renewal Deadline has passed as to what seats are available this year, so there may be a wait until we can confirm this. If your chosen seat is already taken, we will advise a suitable alternative that is available and confirm this choice with you if you agree.
WHAT DO I DO IF I WANT TO MOVE SPACES / APPLY FOR A SPACE ALREADY RESERVED?
Buy your ticket in the normal way. Add in the standing/ comments box that you ideally want XXX seats/ space, but if that does not become available, you’d like XXX space. You will be initially allocated the ones that are free, then in May 2023, we can move people depending on who has/ has not renewed for the new season.
WHEN DO 'EARLYBIRD' PRICES RUN UNTIL?
Earlybird Prices are available for all applications made before the end of the day on the 31st May 2022.
HOW MANY GAMES DOES A SEASON TICKET COVER?
Season Tickets will cover 28 games, the exact composition of games to be confirmed when agreed by the NIHL League Management Committee.
DO SEASON TICKETS HAVE BOOKING FEES?
No, we have no booking fees, meaning a Season Ticket is even better value. As our Season Tickets do not have these charges, your Season Ticket works out even better value for money.
HOW DO I PAY IN FULL AT THE TIME OF PURCHASE?
The full amount of the ticket is taken by credit/ debit card at the time of purchase directly by the booking site.
WILL A PREVIOUS SEASON TICKET SEAT / SPACE BE HELD FOR ME?
Yes, until the ****. Then it will be released for general sale.
WHEN WILL I GET MY SEASON TICKET?
Our plan is to have these ready the beginning of September, and we will contact you by email to let you know when they are ready and how to collect them.
IF I BUY A CONCESSION TICKET, HOW WILL YOU CHECK MY ID?
For all categories other than adult season tickets we require you to provide a photocopy or scanned photo ID and proof of disability (if applicable). Your confirmation email will tell you how to submit your photo ID. Recognised photo ID is: Driver’s licence, passport or other form of ID showing your date of birth. Students will be required to show a valid TOTUM or NUS Extra card
WILL CONCESSION TICKETS APPLY TO NHS STAFF?
We are incredibly grateful to all frontline workers who have gone above and beyond during the Covid-19 crisis. By showing us your Blue Light Card, you will be eligible to purchase a Concession ticket.
CAN YOU LET SOMEONE BORROW YOUR TICKET? FOR EXAMPLE I'M UNABLE TO ATTEND A GAME, CAN MY FRIEND USE MY TICKET?
Yes – as long as they are in the same ticket category. Season tickets are transferable in that they can be used by someone else of the same category (Adult, Concession or child) which will be checked on entry.
MY CHILD IS A REGISTERED MEMBER OF SLOUGH JETS. DO WE GET DISCOUNTED ENTRY FOR THEM?
WHAT HAPPENS WHEN EARLYBIRD PRICES RUNS OUT?
Standard pricing will apply to all tickets.
CAN I PAY CASH?
Currently we are unable to take cash payments. Please pay using a credit/ debit card. If cash is the only way you can purchase your ticket please email us as firstname.lastname@example.org.
WHAT IF I AM A CARER OR PERSONAL ASSISTANT?
People in receipt of medium or higher level care allowance under Disability Living Allowance or higher level Living Allowance under the PIP will be entitled to a free personal assistant. The person claiming this free ticket must pay for their entry ticket. All others are entitled to one additional ticket at the concessionary rate. We will need to see evidence of the benefit entitlement at the time the ticket is purchased and collected as we would for any other concessionary rate. Careers/ Personal Assistants are expected to stand behind the person they are the career for. Personal Assistant tickets are only available when accompanying a full priced Ticket. Personal Assistant tickets are allocated against a full priced standing or seated ticket and are only valid when attending with that ticket holder.
If you would like to take advantage of the free personal assistant ticket, please contact us directly at email@example.com.
WHERE CAN I FIND THE LATEST INFORMATION FROM THE NIHL LEAGUE?
Please head over to the EIHA website at www.eiha.co.uk/national.
HOW MANY GAMES WILL THERE BE?
Season Tickets will cover 28 games, exact make up of League and Cup to be determined when the fixtures are released in around August 2022.
WHAT HAPPENS IF EVERYONE ACIVE SLOUGH IS NOT AVAILABLE FOR TSI WORLD BEES HOME GAMES AT THE START OF TEH SEASON ADN BEES HAS TO PLAY 'HOME GAMES' AT ANOTHER VENUE?
If this occurs, we will communicate with you about your options and what arrangements can be made. Please make sure when prompted in the purchase process that you sign up to the Season Ticket mailing list.
RAISED PLATFORM VIEWING
Due to the limited spaces on the raised platform in Block A, this will be prioritised for people who are mobility impaired, and their careers who will stand behind them.
WHAT HAPPENS IF I LOSE MY SEASON TICKET CARD?
Please email us at firstname.lastname@example.org to organise a replacement. Replacement cards are subject to a £25 administration fee per card replaced.
WHAT HAPPENS IF I WISH TO CHANGE MY SEAT OR STANDING PLACE FOR MY SEASON TICKET?
Please email us at email@example.com and we’ll see if we can help. Ticket moves are subject to a £25 administration fee per ticket.
Adult – £14
Concession – £10
Junior – £5
All Children 15 and Under must be accompanied by a responsible Adult aged 18 or over.
Aged 16 to 59
- Senior Citizen – Aged 60 or over
- Blue Light Card Holders
- 18-21 year olds with a valid NUS card
- Carers with Assistance or Carers Award Certification
- Armed Forces with MOD90 card.
Babies aged 3 and under do not require a ticket for the match but must sit on a lap for the game.